A practical guide to creating reference information: part 1 | Onlignment

Via Scoop.itAprendizajeVirtual

Strictly speaking, reference information isn’t learning content at all, because its purpose is on-demand performance support, not learning. In a performance support context, there is no requirement for the information that is being referenced to be learned, i.e. to be stored in long-term memory. The information is required only to answer a current question or solve a current problem and, as such, it will be processed only in working memory. Because working memory is so limited (current thinking is that humans can hold only 3-5 items of information in their conscious working memory at any one time), it is vital that reference information is extremely clear, simple and concise, minimising the risk of cognitive overload.
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